Project

An example of a project for CVS would be filling a prescription. The tasks to this project would be to enter the prescription information under the correct patient, make sure that insurance is billed correctly, fill the prescription, have the pharmacist verify the prescription, and run the transaction through the register. Our pharmacy uses Gantt charts to assign the work flow and see how the work flow pattern is going. The recommendations that I have for the assignment of the workflow is to make sure that one person is not overwhelmed with activities. Especially, when mistakes can be very costly, we want to make sure that the person can focus on what they are doing and not be interrupted by answering the telephone or assisting customers. We also want to make sure that the pharmacist is spending the right amount of time verifying prescriptions, because if they are rushed then they could skip over important information.